IBM 3270 PC/G Troubleshooting Guide - Revision history

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Josh: Expand troubleshooting: RIFA/tantalum + Dallas/planar battery (161/163) + POST codes; cited

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 # If GCP fails to load, verify version and card configuration.
 # If graphics output is garbled, suspect 5278 frame buffer RAM or vector processor.
 == Related Pages ==

Josh: Deep technical XT/370 + 3270 PC family page with verified sources (IBM SA38-0037-00 Service Info Manual, IBM GA33-3141-0, IBM 1502336, Kozuh/Livingston/Spillman IBM Systems Journal 1984, seasip.info, Wikipedia)

2026-05-23T21:32:18Z

Deep technical XT/370 + 3270 PC family page with verified sources (IBM SA38-0037-00 Service Info Manual, IBM GA33-3141-0, IBM 1502336, Kozuh/Livingston/Spillman IBM Systems Journal 1984, seasip.info, Wikipedia)

New page

This guide documents fault diagnosis for the '''[[IBM 3270 PC/G]]''' (machine type 5371). POST inherits the standard IBM PC XT 1xx–19xx codes plus the 28xx and 32xx codes from the [[IBM 3270 PC]]; PC/G-specific failures present in the '''IBM 5278''' Display Attachment Unit, the '''IBM 5279''' 14" Color Display, or in the Graphics Control Program (GCP) layer above the standard 3270 PC Control Program.

== Reference Documents ==

* '''IBM GA33-3141-0''' — ''Introducing the IBM 3270 Personal Computer/G and /GX Workstations'' (May 1984).
* '''IBM SA38-0037-00''' — ''Personal Computer Family Service Information Manual'' (July 1989), Chapter 10.
* '''IBM 1502336''' — ''PC 3278/79 Emulation Adapter Technical Reference'' (October 1983). 28xx code reference.
* '''HelpPC diagnostic codes''' — 28xx and 32xx ranges.

== Initial Diagnosis Workflow ==

A working PC/G boots:

# Standard IBM PC XT POST (no error, single short beep).
# Keyboard Adapter exposes the Display Adapter's video BIOS.
# Standard 3270 PC Display Adapter video appears on the 5279 (via the 5278 attachment unit and 75-pin cable).
# IBM PC DOS 2.0 / 2.1 boots.
# Graphics Control Program (GCP) loads.
# GCP initialises the 5278 attachment unit.
# Mainframe sessions + DOS session + notepads appear in a windowed display with graphics-capable mainframe sessions.

If any of these does not happen, stop and diagnose at that stage.

== POST Codes ==

Same code ranges as the [[IBM 3270 PC Troubleshooting Guide]]:

* '''1xx–19xx''' — standard XT chassis (planar, memory, keyboard, floppy, hard disk).
* '''28xx''' — 3278/79 Emulation Adapter.
* '''3201–3250''' — Display Adapter.
* '''3261–3279''' — PSS card (where fitted).
* '''3280–3289''' — APA card.

The PC/G's hardware adds the 5278 attachment unit, which is '''not''' detected by POST (it operates downstream of the Display Adapter's output). 5278 faults manifest as '''GCP initialisation errors''' or '''garbled graphics on the 5279''' rather than as POST codes.

== 5278 Attachment Unit Diagnosis ==

The 5278 is the most distinctive (and most failure-prone after 40 years) component on a PC/G. Common faults:

* '''No display on 5279 but POST passes''' — 75-pin cable between 5278 and 5279 disconnected, miscabled, or with pin damage. Reseat both ends; inspect every pin under a magnifier.
* '''5278 PSU dead''' — 5278 has its own mains lead and internal PSU. Verify the mains lead is connected and the rear-panel power switch is on.
* '''CGA-compatible 320 × 200 / 640 × 200 mode works but 720 × 512 APA mode does not''' — the 5278's vector graphics processor or frame buffer has failed; the CGA-compatible mode comes through the Display Adapter directly without using the 5278's active graphics circuit.
* '''Mainframe graphics output garbled but text correct''' — vector graphics data path within the 5278 is faulty; rerouting the same input through a 3270 PC (no /G hardware) shows correct text but no graphics — characteristic of a 5278 fault.

== 5279 Display Diagnosis ==

* '''No raster on 5279''' — flyback or horizontal output transistor failure. Check for HV at the anode (HV probe only).
* '''Raster but no characters / graphics''' — video signal not arriving from the 5278; check the 75-pin cable.
* '''Dim raster''' — cathode emission loss; CRT end-of-life.
* '''Graphics smearing / colour separation''' — RGB DAC or driver failure.

== Graphics Control Program (GCP) Diagnosis ==

GCP is the PC/G's software layer above the standard Control Program. Common GCP-specific failures:

* '''GCP will not load''' — verify the GCP version matches the system's installed Display Adapter / APA card configuration.
* '''GCP loads but 5278 not detected''' — 5278's signalling to the system unit Display Adapter has failed; check the cable between the 5371 and the 5278.
* '''Local pan / zoom not working''' — GCP's interaction with the 5278's local processor has failed; reseat the Display Adapter card in the 5371.
* '''GDDM applications display but don't accept input''' — IBM 5277 mouse cable / connector issue; or GCP's input handlers misconfigured.

== Mainframe Connection Diagnosis ==

Same as the [[IBM 3270 PC Troubleshooting Guide]] — BNC twinax to the 3174 / 3274 cluster controller. GDDM release 4+ must be configured on the mainframe to send graphics protocol data to the PC/G workstation.

== Common Field Symptoms ==

* '''POST passes but 5279 shows no signal''' — 5278 attachment unit dead or 75-pin cable disconnected.
* '''POST 3201''' — Display Adapter card failure (same as 3270 PC).
* '''POST passes, DOS boots, but GCP fails''' — GCP version / Display Adapter combination mismatch.
* '''Graphics work in DOS CGA mode but not in mainframe GDDM sessions''' — 5278 vector graphics processor failure.
* '''Random reboots when warm''' — PSU caps aged (system unit PSU + 5278 PSU); recap.
* '''Smell of fish from 5371 or 5278''' — RIFA X2 mains-suppression cap venting; power off immediately.

== Diagnostic Workflow Summary ==

# Power on; observe POST.
# If POST fails, treat as standard 3270 PC chassis fault (see [[IBM 3270 PC Troubleshooting Guide]]).
# If POST passes but no 5279 display, check the 5278 (PSU, cable to 5279) before assuming a card fault.
# If 5279 shows DOS text but no graphics, suspect 5278's vector graphics processor.
# If GCP fails to load, verify version and card configuration.
# If graphics output is garbled, suspect 5278 frame buffer RAM or vector processor.

== Related Pages ==

* [[IBM 3270 PC/G]]
* [[IBM 3270 PC/G Maintenance Guide]]
* [[IBM 3270 PC/G Capacitor Replacement Guide]]
* [[IBM 3270 PC Troubleshooting Guide]] — chassis-level POST codes
* [[IBM 3270 PC/GX]] — sibling with similar diagnostics

== References ==

* [http://bitsavers.org/pdf/ibm/pc/SA38-0037-00_Personal_Computer_Family_Service_Information_Manual_Jul89.pdf IBM SA38-0037-00 (July 1989)], Chapter 10.
* [https://www.bitsavers.org/pdf/ibm/pc/3270/3270_PC/GA33-3141-0_Introducing_the_IBM_3270_Personal_Computer_G_and_GX_Workstations_198405.pdf IBM GA33-3141-0 (May 1984)].

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