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IBM 3270 PC/GX Troubleshooting Guide

This guide documents fault diagnosis for the IBM 3270 PC/GX (machine type 5371). POST is identical to the IBM 3270 PC and IBM 3270 PC/G — standard XT 1xx–19xx codes plus 28xx (3278/79 Emulation Adapter) and 32xx (Display Adapter / APA / PSS). PC/GX-specific failures manifest in the IBM 5378 Display Attachment Unit, the IBM 5379 19" Color Display, or the Graphics Control Program (GCP) layer.

Reference Documents

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  • IBM GA33-3141-0 — Introducing the IBM 3270 Personal Computer/G and /GX Workstations (May 1984).
  • IBM SA38-0037-00 — Personal Computer Family Service Information Manual (July 1989), Chapter 10.
  • IBM 1502336 — PC 3278/79 Emulation Adapter Technical Reference (October 1983).

Initial Diagnosis Workflow

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A working PC/GX boots:

  1. Standard IBM PC XT POST.
  2. Keyboard Adapter exposes the Display Adapter's video BIOS.
  3. Standard 3270 PC Display Adapter output is routed through the 5378 to the 5379.
  4. IBM PC DOS 2.0 / 2.1 boots.
  5. Graphics Control Program (GCP) loads.
  6. GCP initialises the 5378.
  7. Mainframe sessions render on the 5379 at 1024 × 1024 APA resolution.

If any of these does not happen, stop and diagnose at that stage.

POST Codes

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Identical to the IBM 3270 PC Troubleshooting Guide:

  • 1xx–19xx — standard XT chassis.
  • 28xx — 3278/79 Emulation Adapter.
  • 3201–3250 — Display Adapter.
  • 3261–3279 — PSS card.
  • 3280–3289 — APA card.

The 5378 is not POST-tested (it operates downstream of the Display Adapter); 5378 faults present as GCP errors or no display on the 5379 rather than POST codes.

5378 Attachment Unit Diagnosis

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The 5378 is larger and more complex than the /G's 5278, and is the most likely PC/GX-specific failure point:

  • No display on 5379 but POST passes — 75-pin cable between 5378 and 5379 disconnected or with pin damage; or 5378 internal PSU dead.
  • 5378 PSU dead — 5378 has its own mains lead and internal PSU. Verify the mains lead is connected, the rear-panel power switch is on, and the 5378's status LEDs (if any) are illuminated.
  • CGA-compatible mode works but 1024 × 1024 APA does not — the 5378's high-resolution vector graphics processor or extended frame buffer has failed; CGA-compatible mode comes through the Display Adapter directly.
  • Mainframe graphics rendered correctly but very slowly — 5378's local processor may be running in fallback mode (e.g. host-side rendering instead of local pan / zoom).

5379 19" Display Diagnosis

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  • No raster on 5379 — flyback failure (high anode voltage means flyback insulation is the most common end-of-life mechanism on 19" 5379s); horizontal output transistor failure; PSU dead.
  • Raster but no characters / graphics — video signal from 5378 not arriving; check 75-pin cable.
  • Visible phosphor burn-in — display has been used for sustained periods on static graphics. No field repair; replacement requires a 5379 donor.
  • Convergence drift (colour misregistration) — adjustment via the 5379 service controls; if unfixable, replacement.
  • Geometry distortion (pincushion / barrel) — deflection coil or yoke issue.

Graphics Control Program (GCP) Diagnosis

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Same as the IBM 3270 PC/G Troubleshooting Guide — GCP runs on PC DOS, loads after standard 3270 PC Control Program init, and manages the 5378's local processor via the system unit's Display Adapter card.

GCP-specific failures on the /GX:

  • GCP loads but reports "Display Attachment Unit not found" — 5378 not detected. Verify the cable between the 5371 and 5378 (different connector from the 75-pin cable to the 5379).
  • GDDM application crashes when sending high-resolution graphics — 5378 frame buffer issue; reseat the frame buffer RAM modules in the 5378.
  • Mouse not tracked correctly — IBM 5277 cable issue or GCP misconfiguration.

Common Field Symptoms

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  • POST passes but no 5379 display — 5378 PSU or 75-pin cable.
  • POST passes, DOS boots, GCP fails — version mismatch (GCP for /GX is a different image from GCP for /G).
  • Graphics work in DOS but not in mainframe sessions — 5378 vector graphics processor failure.
  • Random reboots when warm — PSU caps aged (any of the three PSUs: 5371, 5378, 5379); recap.
  • Smell of fish from any unit — RIFA X2 mains-suppression cap venting; power off immediately.
  • Severe phosphor burn-in on 5379 — CRT end-of-life.
  • Display geometry distortion appears gradually — deflection-board electrolytic ageing; recap the 5379 deflection board.

Diagnostic Workflow Summary

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  1. Power on; observe POST.
  2. If POST fails, treat as standard 3270 PC chassis fault.
  3. If POST passes but no 5379 display, check 5378 (PSU, cable to 5379, cable from 5371).
  4. If 5379 shows DOS text but no high-resolution graphics, suspect 5378 vector graphics processor or expanded frame buffer.
  5. If GCP fails to load, verify version matches /GX configuration.
  6. If 5379 shows convergence drift or burn-in, suspect CRT end-of-life; donor required.
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References

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