Apple Color StyleWriter 2200 Troubleshooting Guide

Fault-finding for the Apple Color StyleWriter 2200, taken from the symptom charts in Apple's Color StyleWriter 2200 Service Source.^[1] Apple lists the cures in order of likelihood. Try the first, check whether the symptom has gone, and move to the next only if it has not; if a module was swapped and did not help, refit the original before trying the next cure.^[1]

The printer has two LEDs, power and error. With the printer connected to a Macintosh running the printer software, the driver also names the fault.^[1] Routine procedures referred to below (nozzle check, head cleaning, roller cleaning tool, waste ink reset) are on the general maintenance page.

Driver messages

**Driver messages and the symptom they correspond to (Service Source, p. 24)**^[1]
Message	Symptom
Out of paper	Paper pickup error
Paper jam	Paper jam
Ink cartridge jam	Carriage control error
Obstruction, clear and try again	Cleaning error
Problem with host computer	Host originated error
Cartridge needs to be replaced	Head temperature sensor error
Check connector and try again	Temperature sensor error
Cartridge not installed properly	Cartridge error
Check connectors and try again	ROM/RAM error
Waste ink absorbers full	Waste ink full error
Battery low, recharge battery	Battery error
Door open	Door open error

Error conditions

**Error LED symptom chart (Service Source, pp. 30-31)**^[1]
Symptom	Cures, in Apple's order
Paper pickup error	Add paper. Use only specified media. Check the Page Setup settings. Fan the paper before loading it. Use the pickup roller cleaning tool
Paper jam	Check the eject roller for obstructions or damage; clean or replace it. Use the pickup roller cleaning tool
Carriage control error	Make sure the ink tank is latched securely
Temperature sensor error	Check the cable connections. Replace the logic board
Cleaning error	Check the eject roller for obstructions or damage; clean or replace it. Use the pickup roller cleaning tool
Cartridge error	Make sure the cartridge and tanks are firmly seated, the latches secure and the cartridge clear of the cover plastic. Replace the cartridge
ROM/RAM error	Check the cable connections. Reinstall the printer software. Replace the logic board
Waste ink full error	Replace the print unit assembly (661-0240), then reset the waste ink count in the EEPROM
Head temperature error	Replace the ink cartridge

The symptom charts say "logic board"; the exploded view calls the same module the controller board (661-0257).^[1]

Power and operation

**Operation symptom chart (Service Source, p. 27)**^[1]
Symptom	Cures, in Apple's order
No power	Check the power cable connections. Replace the power cord. Replace the controller board
Does not print	Switch the printer on and restart the computer. Check the interface cable. In the Chooser, check that the right driver and port are selected. Replace the printer driver
Carriage does not move to the centre when the front door is opened with the printer on	Make sure the covers are securely closed. Check the carriage for obstructions. Replace the controller board

A low battery pack gives the "Battery low, recharge battery" message.^[1] The Service Source gives no output voltage for the AC adapter (922-1281 for 110 V).

Paper handling

**Paper symptom chart (Service Source, pp. 25-26)**^[1]
Symptom	Cures, in Apple's order
Paper sticks together	Remove excess sheets. Use only specified media. Check Page Setup. Fan the paper
Paper skews	Remove excess sheets. Use only specified media. Stack the paper against the left side of the tray and set the guide. Check the sheet feeder rollers and eject roller; clean or replace them
Jam while loading, before printing	Remove the paper carefully by hand
Jam inside the printer	Pull the paper out carefully in the direction of output
Jam during output, after printing	Pull the paper out in the direction of output. Check the eject roller for obstructions or damage; clean or replace it
Misfeeds or multiple sheets	Use the pickup roller cleaning tool. Repeat the cleaning. Refer the customer to Apple Assist

Print quality

**Print quality symptom chart (Service Source, pp. 28-29)**^[1]
Symptom	Cures, in Apple's order
Missing dots or white streaks	Run the nozzle check and print head cleaning. Make sure the cartridges are set firmly. Use only specified media. Replace the cartridge. Replace the logic board
Blurring or smudging	Use only specified media. Clean the print head. Replace the cartridge
Missing dots followed by a blob of ink	Set the print quality to Best in the driver before printing
Vertical lines distorted or wavy	Open and close the blue lever next to the cartridge so that the cartridge seats properly
Poor image at the bottom of the page	Increase the bottom margin to at least 0.8 in

The print head is built into each cartridge, which is why Apple's chart replaces the cartridge before the logic board.^[1]

Related pages

References

↑ ^1.00 ^1.01 ^1.02 ^1.03 ^1.04 ^1.05 ^1.06 ^1.07 ^1.08 ^1.09 ^1.10 Apple Computer, Color StyleWriter 2200 (Service Source), 93 pp., hosted as Color StyleWriter 2200 Service Source (PDF). Page numbers are PDF pages. Troubleshooting: general p. 21, error messages and LEDs pp. 22-24, symptom charts for paper pp. 25-26, operation p. 27, print quality pp. 28-29 and error LEDs pp. 30-31; nozzle check pp. 73-76; print head cleaning pp. 77-81; pickup roller cleaning tool pp. 82-88; waste ink reset pp. 89-91; exploded view p. 93.

[ss2200-1] 1.00 ^1.01 ^1.02 ^1.03 ^1.04 ^1.05 ^1.06 ^1.07 ^1.08 ^1.09 ^1.10 Apple Computer, Color StyleWriter 2200 (Service Source), 93 pp., hosted as Color StyleWriter 2200 Service Source (PDF). Page numbers are PDF pages. Troubleshooting: general p. 21, error messages and LEDs pp. 22-24, symptom charts for paper pp. 25-26, operation p. 27, print quality pp. 28-29 and error LEDs pp. 30-31; nozzle check pp. 73-76; print head cleaning pp. 77-81; pickup roller cleaning tool pp. 82-88; waste ink reset pp. 89-91; exploded view p. 93.

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